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Kandy’s global customer support mission is to provide expert 24x7 support to all Kandy customers.
All our engineers and management staff are dedicated to solving all your technical problems in a friendly, precise, and timely manner.
Please use the Contact Us Button to raise a ticket or chat directly with an agent.

We have a New change on how we can assist you 👉 NEW Support Portal Migration

Popular in Kandy - Other

  1. Support Portal Migration - FAQ

  2. How to Troubleshoot Issues with Voice Operator Panel (VOP Console)

  3. How to Quickly Check for Kandy Service Outages

  4. Say Goodbye to Waiting: Meet Kandy ATLAS, the Future of Customer Support

  5. How to Make the Best Use of the Kandy ATLAS Support Chat

Popular in Kandy - Call Routing

  1. "Call transaction failed" Error when Trying to Park a Call

  2. Setting Up Advanced Routing Rules in the End User Portal

  3. Is it Possible to Change the Volume of the Music On Hold?

  4. Using the Translation Tool to Debug Call Routing

  5. Call Park Not Working with Multiple-Registration Subscribers

Popular in Kandy - KBS Portal

  1. Understanding and Implementing Call Permissions

  2. How to Block Calls from a Number to a Hunt Group

  3. Parked calls are disconnected after 1 minute

  4. How to access a subscriber's voicemail mailbox from an external line (Like a cellphone)

  5. Troubleshooting Caller Name (CNAM) Display Issue on Polycom IP Phones

Popular in Kandy - Devices

  1. Troubleshooting: Yealink BLF Stays Green All the Time

  2. Troubleshooting Firmware Upgrade for T48U and W60B Phones on Kandy Platform

  3. Troubleshooting 400 Bad Request Error When Using Compact SIP Headers with Kandy

  4. Unable to Delete Devices under Device Management

  5. What Firmware Version Should my Device Run?

Popular in Kandy - Smart Office Connect

  1. Troubleshooting Call Issues in Smart Office Applications

  2. Issues with Quick Dial and Busy Lamp Field in Smart Office Connect

  3. How to Log Out of Smart Office Connect

  4. What Firewall Ports Need to be Open in Smart Office Connect?

  5. Smart Office Connect Returns No Audio

Popular in Kandy - Converged Intelligent Messaging

  1. Dealing with Incomplete or Partial E-Fax Reception

  2. Are there limits on the incoming fax sizes or number of pages?

  3. Voicemail Emails Received as Spam

  4. Default Greeting is being Played for IVR Before the Custom Greeting for one User

  5. Voicemail Keeps Asking for a Number or Number is Not Recognized

Popular in Kandy - Call Recording

  1. Downloading Call Recording Media Files for a User

Popular in Kandy - Billing & Reporting

  1. Can times in the Assurance reports be displayed in a different Timezone?

  2. How to Collect All CDRs from the NBRS Server for SO Clients

Popular in Kandy - Infrastructure

  1. Configuring IP and Port Settings for Kandy UCaaS Services

  2. Understanding Kandy's SOC 2 Compliance and ISO 27001 Certification

Popular in Kandy - Troubleshooting

  1. Is it possible to merge Multiple SMBs into a Single SMB?

Popular in Kandy - Servers and Databases

  1. Troubleshooting 'Directory Server Not Responding' Error in Global Address Book Access

Popular in Kandy - Edgemarc

  1. Outbound Calls through Edgemarc Started Failing

  2. Outbound and Inbound Calls via Edgemarc Stopped Working

  3. Edgemarc device is down and all the numbers are receiving fast busy

Popular in Kandy - Apimarket

  1. "Unexpected error has occurred - please contact your system administrator" error when assigning numbers in batches

  2. Unable to Deactivate Users on Apimarket Portal

  3. Apimarket Portal is Out of Sync

  4. Apimarket: Active Directory Import Not Showing Imported User

Popular in Kandy - Direct Routing

  1. Direct Routing for MS Teams - Configuration Guide

  2. Is it possible to move to G.722 Codec for Direct Routing (MS Teams)?

  3. Dealing with frequent call drops

Popular in Kandy - MS Teams

  1. Resolving "We Couldn't Connect the Call" Error in Microsoft Teams

  2. Calls from the third-party SIP Device to MS Teams Fail

  3. Calls from Zoom phone to MS Teams number do not complete

  4. No package available to assign to MS Teams users

  5. Calls from a mobile phone to MS Teams number do not complete

Popular in Kandy - Call Issues

  1. Unable to Receive International Calls

  2. A particular number is not reachable

  3. Incoming Calls from External Caller are Getting Busy Signal then Call Fails

  4. Transfer via Zoom to Particular Numbers Failed

  5. Unable to Call International Number with the Error: "Your call cannot be completed at this time in the country you are trying"

Popular in Kandy Articles

  1. Resolving Yealink Phone Registration and Configuration Loss Issues