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Articles

  • Dealing with frequent call drops

    Overview If you are experiencing frequent call drops, please refer to the article below to gather the needed information and open a support ticket. <supportagent> Prerequisites APIM admin role Screenc...

  • Is it possible to move to G.722 Codec for Direct Routing (MS Teams)?

    Overview You would like to know if it is possible with the Kandy SBC to move over to G.722 for the Direct Routing CODEC *MS Teams calls). Information Currently there is no G.722 support for Teams call...

  • Direct Routing for MS Teams - Configuration Guide

    Overview This article describes the configuration sequence to set up Direct Routing for MS Teams. Solution Microsoft Phone System Direct Routing service enables tenants to use their telephony carrier ...