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Articles

  • Does Kandy Support SIP ALG?

    Overview You may be wondering whether SIP ALG is supported by Kandy, or intend to use Kandy in a network where it is enabled.   Solution No, Kandy does not support SIP ALG, and it may cause a variety ...

  • Factory Reset for Poly VVX 250/350/450

    Overview The following article provides you with the necessary instructions for performing a factory reset on the Poly VVX 250/350/450 models. Before attempting a reset, it is recommended that you rea...

  • Kandy Overview

    Kandy offers a comprehensive, integrated suite of cloud-based communication services tailored to the modern enterprise's multifaceted needs. With advanced solutions in Unified Communications as a Serv...

  • UCaaS - Unified Communications as a Service

    Overview Kandy UCaaS transforms how businesses communicate by migrating traditional phone systems to the cloud, allowing for a more flexible, feature-rich, and integrated approach to communication and...

  • DRaaS - Direct Routing as a Service

    Overview A business-grade, fully managed, cloud-based solution for service providers to enable PSTN calling to enhance the enterprise Teams experience. Kandy’s white-label Direct Routing as a Service ...

  • End User Training Documentation

    Overview Explore our comprehensive suite of user-focused resources designed to enhance your experience with our product. From detailed guides and step-by-step tutorials to handy quick reference sheets...

  • How to Make the Best Use of the Kandy ATLAS Support Chat

      Having the possibility of an AI chat specialized in Kandy to answer your questions and solve your issues can significantly reduce the time for you to get help. Even in cases where ATLAS cannot solve...

  • Say Goodbye to Waiting: Meet Kandy ATLAS, the Future of Customer Support

    Elevate Your Experience to New Heights The Goal: A Seamless, Efficient Support Experience Imagine a world where 90% of your issues are addressed immediately, no waiting, no hassle. With our new AI-pow...

  • How to Quickly Check for Kandy Service Outages

    Overview This article briefly describes how to access Kandy Status Page to check for potential known outages. Steps Step 1: Visit Kandy Status Page Directly access the Kandy Status Page to view the cu...

  • How to Troubleshoot Issues with Voice Operator Panel (VOP Console)

    If you're encountering issues with the Voice Operator Panel (VOP), this guide is here to help. VOP is a sophisticated softphone and attendant console aimed at operators and receptionists, offering fea...