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Calls from a mobile phone to MS Teams number do not complete

Overview

You noticed that calls to a particular MS Teams number made from a mobile phone do not complete.

Solution

To start with troubleshooting, we will need fresh call samples. Reproduce the issue and open a ticket with Support, making sure to describe the issue and any symptoms you observe, and add at least two call samples in the following format:

  • Calling From Number:
  • Calling To Number:
  • Date of call: dd/mm/yy
  • Time of call: xx:xx am/pm (time zone)
  • Trouble observed: Inbound or Outbound
  • Description of the failing scenario

Verification

Once the root cause is fixed, try to replicate the issue to confirm that it is no longer there.

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  1. Priyanka Bhotika

  2. Posted a month ago

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