Overview While most customers work with Kandy using any of the supported desk phone models, it is possible to connect with the Kandy network using a softphone instead. Smart Office Connect is the soft...
Overview Occasionally, Smart Office Connect may not be providing any audio despite agents being able to connect and receive calls. This issue may also only affect users connected to a certain network ...
Overview Using a firewall wish Smart Office Connect may cause some connectivity issues if the correct ports are blocked. In this article, we list the ports that are required to be open to work with Sm...
Overview Occasionally, you may wish to stop receiving VoIP calls on any of the versions of Smart Office Connect. In this article, we provide a quick overview of how calls can be stopped for a given cl...
Overview Quick Dial in Smart Office Connect is a feature that enables you to speed up your daily calls and add a BLF for monitoring. However, when setting up a number to be quick-dialed, you may find ...
Overview Call issues in Smart Office applications can arise due to various network-related problems, including user network settings, server and proxy configurations, SIP anomalies, and VPN routing co...