Overview You would like to populate the emergency service address via PIDF-LO, yet it doesn't seem to work. No XLM schema can be found in SIP messages from the call flow captured via HEPIC, so you nee...
Overview You noticed that calls to a particular MS Teams number made from a mobile phone do not complete. <supportagent> Prerequisites Screenconnect access Hepic access TCPdump/Wireshark to collect/re...
Overview You have an issue with a particular team of users in MS Teams - there is no package available to assign to their numbers on Partner portal: Solution The common root cause for a package missin...
Overview You noticed that calls to a particular MS Teams number made from Zoom phone do not complete. Calling from mobile works normally. <supportagent> Prerequisites Screenconnect access Hepic access...
Overview Calls to MS Teams numbers made from a particular third-party SIP device fail. The call rings for an MS Teams user but fails after the user attempts to answer the call. <supportagent> Prerequi...
Issue Users are unable to make or receive calls using their Microsoft Teams phone number. When attempting to make an outbound call, the following error message appears: We couldn't connect the call. T...