Overview

When attempting to remove a device by its MAC address from the KBS Portal, you may be unable to do so if the device is still assigned to a given Subscriber. In this article, we explain the process to remove the Device when it is already assigned.

Prerequisites:

• Access to the KBS Portal with the 'Access' and 'Accounts' permissions

Solution

To remove a device assigned to a subscriber:

1. Search the device by its MAC address and identify the assigned Subscriber:
   

   

2. Search for the Subscriber, and unassign any devices from the user from its Subscriber page. The list can be displayed by clicking on the 'Devices' field:
   
3. After saving the user, attempt to remove the device again.  

Verification

After unassigning the device, it should be able to be removed without issues.