DRaaS - Direct Routing as a Service

Overview

A business-grade, fully managed, cloud-based solution for service providers to enable PSTN calling to enhance the enterprise Teams experience. Kandy’s white-label Direct Routing as a Service (DRaaS) solution makes it easy for service providers to offer 'bring-your-own-carrier' (BYOC) external calling to Microsoft Teams. 

Kandy provides integration of Microsoft Teams and the enterprise customer global PSTN voice and SIP Trunking requirements. Kandy’s DRaaS solution is cloud-based and requires no on-premise session border controller (SBC) equipment.

 

Feature	Benefits to Service Providers
Seamless Integration	Offer full integration of MS Teams and customer Global PSTN voice needs.
Save Time and Money	Cloud-based, fully managed service to save customers time and money.
Rapid Deployment	Remote deployment means no site visits – in days, not weeks or months.
Security	Fully GCC-High compliant - the toughest security requirements are met.
Scalability	Ability to integrate large, multi-site networks in over 100 countries.
Easy Provisioning	Readily provision and manage users, numbers, service bundles and MACDs.
One Stop Shopping	Offer PSTN Call Recording, multi-channel IVR and 3rd Party applications.

 

Feature	Benefits to Enterprises
Any-to Any Calling	Make internal MS Teams calls AND global PSTN calling right from Teams.
Easy Management	We provide, manage and maintain SBCs that integrate Teams to PSTN.
Cost Savings	Keep and integrate existing PBXs, SIP Trunks, analogue gateways and devices.
Time Savings	Fully managed, cloud-based service deploys in days, and we maintain it.
Keep Your Carrier	No need to switch carriers or change telephone numbers.
Optimize Voice Quality	Media By-pass keeps data between the Teams user and the SBC – a shorter path to traverse with fewer hops.

 

Q&A

What is the difference between Direct Routing and Direct Routing as a Service?

• Direct Routing requires the enterprise to manage an on-premise or a cloud Session Border Controller (SBC) and associated routing. With Kandy Direct Routing as a Service, everything is operated in the cloud by Kandy for the Service Provider on behalf of the enterprise.

How do users make external calls?

• It’s seamless for the enterprise user. Select the Calls tab in Teams and enter one or more phone numbers on the dialpad. Users can call and collaborate over a highly secure, global, business-quality voice connection to the public switched telephone network (PSTN) and other online Teams users.

Does the Service Provider or Enterprise IT teams need to buy equipment?

• We host and maintain all the equipment for you, including the Microsoft-certified session border controllers (SBCs), and integrate Teams into your existing network and legacy infrastructure.

Can the Enterprise keep its existing phone numbers?

• Yes, we can port their numbers. We can also provide new telephone numbers if they like.