Solution

Suspend a subscriber

• Go to the Subscribers page

  • Navigate to:
    Fulfillment > Users > Subscribers
    

• Find the subscriber(s)

  • Use the search field to look up the subscriber by name, site, or User ID
  • Select the subscriber(s) by ticking the checkbox next to their name.

• Open the Actions menu

  • On the right side of the page, locate the Actions menu.
  • Click CHANGE STATUS.

• Select the new status
  In the status list, choose one of the following options:

  • RESTORE USER – moves the subscriber back to Active status.
  • RESTRICT USER – limits what the subscriber can access/use without fully suspending them.
  • SUSPEND USER – temporarily disables the subscriber’s access.

• To suspend the subscriber, select SUSPEND USER.

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Restore a suspended subscriber

If a subscriber has been suspended and you want to return them to Active:

1. Go to Fulfillment > Users > Subscribers.
2. Find and select the subscriber.
3. In the Actions menu, click CHANGE STATUS.
4. Choose RESTORE USER to move the subscriber back to Active status.

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If you cannot suspend or restore the subscriber

If you:

• Do not see the CHANGE STATUS option,
• Cannot find the subscriber, or

• See an error when changing status,

Make sure you selected a subscriber via the checkbox left of their User ID, and contact Support with:

• The subscriber’s User ID
• The action you tried (Suspend, Restore, Restrict)
• A screenshot of any error message (if available)

Support can verify your permissions, check system issues, and complete the status change on your behalf if needed.