Unified Communications (UCaaS)

KBS Portal

• Parked calls are disconnected after 1 minute
• How to access a subscriber's voicemail mailbox from an external line (Like a cellphone)
• Performing Bulk Operations in the KBS Portal
• Troubleshooting Incorrect Voicemail Notifications
• Troubleshooting Firmware Upload Issues in KBS Portal
• Troubleshooting BLF Key Stuck in Busy State

See all 10 articles

Call Routing

• "Call transaction failed" Error when Trying to Park a Call
• Setting Up Advanced Routing Rules in the End User Portal
• Is it Possible to Change the Volume of the Music On Hold?
• Using the Translation Tool to Debug Call Routing
• Call Park Not Working with Multiple-Registration Subscribers

Devices

• Troubleshooting Firmware Upgrade for T48U and W60B Phones on Kandy Platform
• Troubleshooting 400 Bad Request Error When Using Compact SIP Headers with Kandy
• Unable to Delete Devices under Device Management
• What Firmware Version Should my Device Run?
• Which devices are supported by Kandy?
• Provisioning a VoIP phone

Converged Intelligent Messaging

• Dealing with Incomplete or Partial E-Fax Reception
• Are there limits on the incoming fax sizes or number of pages?
• Voicemail Emails Received as Spam
• Default Greeting is being Played for IVR Before the Custom Greeting for one User
• Voicemail Keeps Asking for a Number or Number is Not Recognized

Call Recording

• Downloading Call Recording Media Files for a User

Billing & Reporting

• Can times in the Assurance reports be displayed in a different Timezone?

Infrastructure

• Understanding Kandy's SOC 2 Compliance and ISO 27001 Certification