Unified Communications (UCaaS)

KBS Portal

• "Invalid Password" when Updating a User After Modifying the Password Policy
• "An alias cannot begin with a reserved number" when Saving a Subscriber
• Cannot remove DID number from Portal

Call Routing

• "Call transaction failed" Error when Trying to Park a Call
• Setting Up Advanced Routing Rules in the End User Portal
• Is it Possible to Change the Volume of the Music On Hold?
• Using the Translation Tool to Debug Call Routing
• Call Park Not Working with Multiple-Registration Subscribers

Devices

• Unable to Delete Devices under Device Management
• What Firmware Version Should my Device Run?
• Which devices are supported by Kandy?
• Provisioning a VoIP phone

Converged Intelligent Messaging

• Are there limits on the incoming fax sizes or number of pages?
• Voicemail Emails Received as Spam
• Default Greeting is being Played for IVR Before the Custom Greeting for one User
• Voicemail Keeps Asking for a Number or Number is Not Recognized

Call Recording

• Downloading Call Recording Media Files for a User

Billing & Reporting

• Can times in the Assurance reports be displayed in a different Timezone?