Overview

Some users have reported an issue where the Yealink Busy Lamp Field (BLF) remains green constantly. This can be confusing as the green light is typically indicative of the monitored user being idle.

Solution

By default, Yealink will keep the light green when the monitored user is idle. If the monitored user receives a call and it rings, the light will blink red. If the call is answered, the light will turn solid red. Once the monitored user is idle again, the light will return to solid green. This is the standard behavior of the Yealink BLF and is not indicative of a problem or malfunction.

Example

In the below picture, Lori, Randall, Phillip and Arthur are available, while Michael is on the phone.

Summary

The constant green light on the Yealink BLF is a default setting indicating that the monitored user is idle. It will change to blinking red when a call is received and solid red when a call is answered. It will return to green when the user is idle again.

FAQ

Q: Can I change the default color settings of the Yealink BLF?
A: The default color settings of the Yealink BLF are fixed and cannot be changed.

Q: What does a blinking red light on the Yealink BLF indicate?
A: A blinking red light on the Yealink BLF indicates that the monitored user is receiving a call.

Q: What does a solid red light on the Yealink BLF indicate?
A: A solid red light on the Yealink BLF indicates that the monitored user has answered a call.