Overview

Customers may experience issues when trying to upgrade the firmware for their T48U and W60B phones on the Kandy platform. They may be unable to find the URL where they can access the latest firmware files for these specific models, similar to the one they have for the T48S phones. This issue arises because the firmware updates need to be tested and validated by Yealink before being integrated into the Kandy infrastructure.

Solution

To upgrade the firmware for T48U and W60B phones on the Kandy platform, follow these steps:

1. For the T48U model, the firmware update is pending deployment. The firmware version is 108.86.0.132. Once the deployment is complete, you should be able to access the firmware update from the Kandy platform.
2. For the W60B model, there is currently no firmware update available. This is because Yealink has not yet certified and provided the firmware packages. You will need to open a ticket with Yealink to request the new W60B firmware.

Please note that all firmware updates need to be tested and validated by Yealink before being integrated into the Kandy infrastructure.

Summary

Firmware updates for the T48U and W60B phones on the Kandy platform are dependent on testing and validation by Yealink. The T48U model has a pending firmware update, while the W60B model currently has no available firmware update.

FAQ

1. Why can't I find the firmware update for my T48U and W60B phones?
   Updates need to be tested and validated by Yealink before being integrated into the Kandy platform. The T48U model has a pending firmware update, while the W60B model currently has no available firmware update.
2. How can I request a firmware update for my W60B phone?
   You will need to open a ticket with Yealink to request the new W60B firmware.
3. What is the firmware version for the pending T48U update?
   The firmware version for the pending T48U update is 108.86.0.132.