How to Troubleshoot Issues with Voice Operator Panel (VOP Console)

If you're encountering issues with the Voice Operator Panel (VOP), this guide is here to help. VOP is a sophisticated softphone and attendant console aimed at operators and receptionists, offering features such as Outlook/LDAP/XMPP/CRM integration, drag-and-drop call transfer, and comprehensive extension status monitoring. It supports a broad spectrum of SIP compliant systems and is available in multiple languages, catering to ITSP and IP PBX resellers globally.

Despite its robustness, users may sometimes face problems. This article provides a step-by-step approach to troubleshooting, starting with the simplest solutions and moving towards more comprehensive measures.

Initial Troubleshooting Step: Reset to Default Settings

Resetting the VOP settings to their original state can resolve many issues by eliminating problems due to incorrect configurations. To reset your VOP settings:

1. Launch the Voice Operator Panel application.
2. Look for the "Reset" button at the bottom right corner of the application window.
3. Click on the "Reset" button to revert your settings back to the default configurations.

Ensure Proper Configuration and Device Compatibility

After resetting, verify that your settings align with the recommended configurations and that your device is supported. Refer to the VOP tutorial for Kandy here: VOP Settings and Configuration Guide for Kandy. Also, ensure your device is on the list of supported devices for VOP, which you can find here: Supported Devices for VOP.

Reinstall the Application

If resetting the settings and ensuring correct setup do not remedy the issue, reinstalling the VOP application may be necessary. A fresh installation can resolve problems caused by corrupted files or failed updates. To reinstall VOP:

1. Uninstall the Voice Operator Panel application from your computer.
2. Download the latest version of VOP from the official website.
3. Follow the installation instructions carefully to reinstall the application on your device.

Contacting Support

Should the issue persist even after a reinstall, it may require attention from the VOP support team. Contact VOP support directly for further assistance at Contact VOP Support. Be sure to provide a detailed account of the problem, including the troubleshooting steps you have already attempted and any error messages encountered.