A business-grade, fully managed, cloud-based solution for service providers to enable PSTN calling to enhance the enterprise Teams experience. Kandy’s white-label Direct Routing as a Service (DRaaS) solution makes it easy for service providers to offer 'bring-your-own-carrier' (BYOC) external calling to Microsoft Teams.
Kandy provides integration of Microsoft Teams and the enterprise customer global PSTN voice and SIP Trunking requirements. Kandy’s DRaaS solution is cloud-based and requires no on-premise session border controller (SBC) equipment.
Benefits to Service Providers
|Seamless Integration||Offer full integration of MS Teams and customer Global PSTN voice needs.|
|Save Time and Money||Cloud-based, fully managed service to save customers time and money.|
|Rapid Deployment||Remote deployment means no site visits – in days, not weeks or months.|
|Security||Fully GCC-High compliant - the toughest security requirements are met.|
|Scalability||Ability to integrate large, multi-site networks in over 100 countries.|
|Easy Provisioning||Readily provision and manage users, numbers, service bundles and MACDs.|
|One Stop Shopping||Offer PSTN Call Recording, multi-channel IVR and 3rd Party applications.|
Benefits to Enterprises
|Any-to Any Calling||Make internal MS Teams calls AND global PSTN calling right from Teams.|
|Easy Management||We provide, manage and maintain SBCs that integrate Teams to PSTN.|
|Cost Savings||Keep and integrate existing PBXs, SIP Trunks, analogue gateways and devices.|
|Time Savings||Fully managed, cloud-based service deploys in days, and we maintain it.|
|Keep Your Carrier||No need to switch carriers or change telephone numbers.|
|Optimize Voice Quality||Media By-pass keeps data between the Teams user and the SBC – a shorter path to traverse with fewer hops.|
What is the difference between Direct Routing and Direct Routing as a Service?
- Direct Routing requires the enterprise to manage an on-premise or a cloud Session Border Controller (SBC) and associated routing. With Kandy Direct Routing as a Service, everything is operated in the cloud by Kandy for the Service Provider on behalf of the enterprise.
How do users make external calls?
- It’s seamless for the enterprise user. Select the Calls tab in Teams and enter one or more phone numbers on the dialpad. Users can call and collaborate over a highly secure, global, business-quality voice connection to the public switched telephone network (PSTN) and other online Teams users.
Does the Service Provider or Enterprise IT teams need to buy equipment?
- We host and maintain all the equipment for you, including the Microsoft-certified session border controllers (SBCs), and integrate Teams into your existing network and legacy infrastructure.
Can the Enterprise keep its existing phone numbers?
- Yes, we can port their numbers. We can also provide new telephone numbers if they like.