Overview
A business-grade, fully managed, cloud-based solution for service providers to enable PSTN calling to enhance the enterprise Teams experience. Kandy’s white-label Direct Routing as a Service (DRaaS) solution makes it easy for service providers to offer 'bring-your-own-carrier' (BYOC) external calling to Microsoft Teams.
Kandy provides integration of Microsoft Teams and the enterprise customer global PSTN voice and SIP Trunking requirements. Kandy’s DRaaS solution is cloud-based and requires no on-premise session border controller (SBC) equipment.
|
Feature |
Benefits to Service Providers |
| Seamless Integration | Offer full integration of MS Teams and customer Global PSTN voice needs. |
| Save Time and Money | Cloud-based, fully managed service to save customers time and money. |
| Rapid Deployment | Remote deployment means no site visits – in days, not weeks or months. |
| Security | Fully GCC-High compliant - the toughest security requirements are met. |
| Scalability | Ability to integrate large, multi-site networks in over 100 countries. |
| Easy Provisioning | Readily provision and manage users, numbers, service bundles and MACDs. |
| One Stop Shopping | Offer PSTN Call Recording, multi-channel IVR and 3rd Party applications. |
|
Feature |
Benefits to Enterprises |
| Any-to Any Calling | Make internal MS Teams calls AND global PSTN calling right from Teams. |
| Easy Management | We provide, manage and maintain SBCs that integrate Teams to PSTN. |
| Cost Savings | Keep and integrate existing PBXs, SIP Trunks, analogue gateways and devices. |
| Time Savings | Fully managed, cloud-based service deploys in days, and we maintain it. |
| Keep Your Carrier | No need to switch carriers or change telephone numbers. |
| Optimize Voice Quality | Media By-pass keeps data between the Teams user and the SBC – a shorter path to traverse with fewer hops. |
Q&A
What is the difference between Direct Routing and Direct Routing as a Service?
- Direct Routing requires the enterprise to manage an on-premise or a cloud Session Border Controller (SBC) and associated routing. With Kandy Direct Routing as a Service, everything is operated in the cloud by Kandy for the Service Provider on behalf of the enterprise.
How do users make external calls?
- It’s seamless for the enterprise user. Select the Calls tab in Teams and enter one or more phone numbers on the dialpad. Users can call and collaborate over a highly secure, global, business-quality voice connection to the public switched telephone network (PSTN) and other online Teams users.
Does the Service Provider or Enterprise IT teams need to buy equipment?
- We host and maintain all the equipment for you, including the Microsoft-certified session border controllers (SBCs), and integrate Teams into your existing network and legacy infrastructure.
Can the Enterprise keep its existing phone numbers?
- Yes, we can port their numbers. We can also provide new telephone numbers if they like.
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