Elevate Your Experience to New Heights
The Goal: A Seamless, Efficient Support Experience
Imagine a world where 90% of your issues are addressed immediately, no waiting, no hassle. With our new AI-powered tool, that world is here. Say goodbye to waiting in queues and say hello to instant solutions.
What Makes It So Special?
Our state-of-the-art tool goes beyond mere automated responses. It interprets your intent, and can directly make changes on your behalf or guide you to the Knowledge Base (KB) article that provides the exact solution you need. We've designed this revolutionary tool to offer a quicker, more efficient customer experience, without the need for a human agent.
Skeptical? Don't Be
We understand that new technology can sometimes be intimidating. Rest assured, we've invested countless hours to make the tool as user-friendly and intelligent as possible. In fact, we're so confident that you'll find it so easy and effective that we are removing all other channels to contact our Support team.
We assure you, that this isn't about eliminating the human touch; it's about enhancing your support experience. Our AI is designed to handle the majority of queries swiftly, freeing up our human agents to focus on more complex issues that truly require their expertise.
What happens if I need Human assistance?
While our tool is mighty, there are some cases that still require the nuanced touch of a human agent, or you just might prefer to directly chat with an agent.
At any point, you can tell the AI: "I want to speak to an agent" and it will connect you immediately. Alternatively, this option is always available with the touch of a button after our AI has provided you with a solution to your problem.
How Do I Access This Marvel?
Getting started is as simple as signing in. The tool is integrated into our HelpCenter, just find this bubble at the bottom-right corner of our Kandy Support HelpCenter.
What Can It Do?
You might wonder, "Can it handle my specific issue?"
Here are a few examples of what the AI tool can do for you if you are an Admin for your Organization's account:
- Provide solutions for different documented issues
- Provide detailed steps on different configuration approaches
- Provide status updates for existing tickets
- Change routes for existing numbers
- Verify the current STaaS routing labels
- Import MS Teams numbers for future use
Soon it will also be able to:
- Add users to the DRaaS
- Perform initial trace\pcap analysis
The Future is Here, and It's Waiting For You
Transform your customer support experience today. Dive in and discover just how smart our StreetSmart AI tool really is.
Ready to experience the future of customer support? Sign in to Kandy HelpCenter now!