Fernando-Lucas-Pérez
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Activity overview
Latest activity by Fernando-Lucas-Pérez-
Fernando Lucas Pérez created an article,
Troubleshooting Firmware Upgrade for T48U and W60B Phones on Kandy Platform
OverviewCustomers may experience issues when trying to upgrade the firmware for their T48U and W60B phones on the Kandy platform. They may be unable to find the URL where they can access the latest...
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Fernando Lucas Pérez created an article,
Resetting an Expired Admin Account Password
Overview You are experiencing an issue with resetting the password for an Admin account on the user portal. The password for the Admin account has expired or was forgotten. <supportagent> The BU ha...
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Fernando Lucas Pérez created an article,
Troubleshooting 'Directory Server Not Responding' Error in Global Address Book Access
OverviewSome users may encounter an issue where they are unable to access the Global Address Book, receiving an error message 'Directory server not responding'. This issue can be inconsistent, with...
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Fernando Lucas Pérez created an article,
"Invalid Password" when Updating a User After Modifying the Password Policy
Overview After changing the password policy to be more secure or restrictive, any attempts to update a user result in the error "Invalid Password" if the password is not modified. Solution When c...
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Fernando Lucas Pérez created an article,
"An alias cannot begin with a reserved number" when Saving a Subscriber
Overview When trying to save an alias for a subscriber, the message "An alias cannot begin with a reserved number" is displayed. Solution 933 and 911 are reserved emergency numbers, and can there...
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Fernando Lucas Pérez created an article,
Unable to Delete Devices under Device Management
Overview When attempting to remove a device by its MAC address from the KBS Portal, you may be unable to do so if the device is still assigned to a given Subscriber. In this article, we explain the...
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Fernando Lucas Pérez created an article,
"Call transaction failed" Error when Trying to Park a Call
Overview When attempting to park a call, the error "call transaction failed" is received, and it is necessary to attempt the operation multiple times before succeeding. The behavior does not seem t...
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Fernando Lucas Pérez created an article,
Voicemail Emails Received as Spam
Overview Notification emails received from the system are being marked as spam in your inbox, and you are wondering whether it is possible to have these sent from a different address. Solution It...
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Fernando Lucas Pérez created an article,
Setting Up Advanced Routing Rules in the End User Portal
Overview It is possible for Subscribers in the Kandy Busines Solutions Portal to create simple and advanced routing rules that are active under any of the configurable conditions. In this article, ...
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Fernando Lucas Pérez created an article,
Issues with Quick Dial and Busy Lamp Field in Smart Office Connect
Overview Quick Dial in Smart Office Connect is a feature that enables you to speed up your daily calls and add a BLF for monitoring. However, when setting up a number to be quick-dialed, you may fi...