Overview

You are experiencing an issue with resetting the password for an Admin account on the user portal. The password for the Admin account has expired or was forgotten.

<supportagent>

The BU has instructed us on #4132369 to NOT reset the customers' passwords, they should use the forgot password option.

Please find the original recording in this link. 

</supportagent>

Solution

If the password for the Admin account is known, try to log in with that password. The system should prompt you to change the expired password. If the password is unknown, select the 'forgot password' option. An email to reset the password will be sent to the associated email account. If the associated email account needs to be changed, contact the support team for assistance. Please note that the support team cannot directly change the password for security reasons.

Summary

Every user portal has an Admin account with a default password. The support team cannot directly reset the password for security reasons. The password can be reset by the user themselves. The associated email account is crucial for password reset.

FAQ

Q1: What if I don't remember the password for the Admin account?
A: If the password is unknown, select the 'forgot password' option. An email to reset the password will be sent to the associated email account.

Q2: What if I need to change the associated email account?
A: If the associated email account needs to be changed, contact the support team for assistance.

Q3: Can the support team directly reset the password?
A: No, the support team cannot directly change the password for security reasons.