Overview

If you are trying to upload new firmware to the UAE Kandy Portal and encounter a PHP warning message indicating that the filename cannot be empty, or a GUI error in the Kandy Portal stating 'There was an error when adding new firmware', you are likely experiencing an issue with the Web Application Firewall (WAF) blocking the firmware upload.

Solution

The issue can be resolved by adjusting the settings of the WAF to allow the firmware files to be uploaded. The exact steps to do this will depend on the specific WAF being used. Please refer to your WAF's documentation or support for specific instructions on how to adjust these settings.

Summary

In conclusion, if you are experiencing issues with uploading firmware to the UAE Kandy Portal, it is likely due to the WAF blocking the upload. Adjusting the settings of the WAF to allow the firmware files to be uploaded should resolve the issue.

FAQ

1. What is a Web Application Firewall (WAF)?
   A WAF is a security measure that filters, monitors, and blocks HTTP traffic to and from a web application.
2. How can I adjust the settings of my WAF?
   The exact steps to adjust the settings of your WAF will depend on the specific WAF being used. Please refer to your WAF's documentation or support for specific instructions.
3. What if adjusting the WAF settings doesn't resolve the issue?
   If adjusting the WAF settings does not resolve the issue, it is recommended to contact the support team of the UAE Kandy Portal for further assistance.