Overview

Some DIDs (numbers) are not in use anymore and need to be assigned to a different SMB or Organization; however, when attempting to remove the DIDs, the process fails. The partner is contacting Kandy to have these removed.

Prerequisites:

• Admin access to the KBS Portal

Solution

To resolve this issue you will need to unassign the DIDs. To do so, you will need to follow these steps:

1. Log into the KBS Portal and go to System > Phone Numbers and search for the number:
   
   Note down the 'User ID' for these numbers.
2. Impersonate the customer by going to Customer, searching for the customer name, then left clicking on the customer name.
3. Head to the System>Subscribers tab and search for these IDs.
4. Open the Subscriber view by clicking on any of them:
   
5. Click on 'VoIP Numbers', deselect the numbers assigned and save:
   

Verification

After the DIDs are unassigned, we can search for the top-level partner that reported the issue via System >Domains and impersonate them by right-clicking on their name.  You may also need to impersonate the customer by going to the Customer tab, searching for the customer name, then left clicking on the customer name.

Under Fullfilment > Phone Numbers > PSTN DID, select the number that could not be unassigned and and click 'REMOVE PSTN DID':

The number should be removed without errors.