Overview

the number used started receiving a fast busy signal, and you noticed that the Edgmarc device routing these is down.

Solution

One of the common root causes for such behavior is hardware issues due to energy outages on the device site. Try to reboot the device first (unplug and replug it), ensure it started as expected and is operational, and check if the issue persists.

If it does, reach out to the Support team with the exact description of the issue, when did it start, any prior power outages or configuration changes in your environment, the current status of the device, what numbers are experiencing the issues (if it is just a subset).

Verification

Once the root cause is fixed, try to replicate the issue to confirm that it is no longer there.