Overview

You have Edgemarc set up, everything worked as expected, and suddenly you are unable to make outbound calls and receive inbound calls. 

Solution

Ensure that:

• there are no power outages
• the Edgemarc is plugged in and running
• the Edgemarc is properly connected to the network
• there are no networking issues in your environment in general or with devices the Edgemarc is routed through in particular

If everything is up, but the issue persists, raise a ticket with as many details as possible.

Based on the troubleshooting the Support team will either take action to fix the issue on our side, or reach back with findings and any next steps required from you.

Verification

Once the root cause is fixed, try to replicate the issue to confirm that it is no longer there.