Andres Canclini
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Activity overview
Latest activity by Andres Canclini-
Andres Canclini created an article,
Resolving "We Couldn't Connect the Call" Error in Microsoft Teams
Issue Users are unable to make or receive calls using their Microsoft Teams phone number. When attempting to make an outbound call, the following error message appears: "We couldn't connect the cal...
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Andres Canclini created an article,
Understanding and Implementing Call Permissions
OverviewCall Permissions are settings within a telephony system that control the types of calls users can make. These permissions are crucial for managing costs, ensuring security, and enforcing or...
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Andres Canclini created an article,
How to Block Calls from a Number to a Hunt Group
Overview If you are receiving unwanted calls to a hunt group from a specific number, you may want to block these calls. This issue can be disruptive and may affect the productivity of your team. So...
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Andres Canclini created an article,
Understanding the Limit for SMS Emergency Notification Numbers
OverviewSome customers may wish to add more than three SMS Emergency Notification Numbers to their account. However, they encounter a limitation that prevents them from doing so.SolutionThe limit f...
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Andres Canclini created an article,
Parked calls are disconnected after 1 minute
Overview You observe that after parking a call, the call is being disconnected after 1 minute. Solution By default, parked calls are expected to drop after 1 minute.You can extend this time by enab...
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Andres Canclini created an article,
How to access a subscriber's voicemail mailbox from an external line (Like a cellphone)
Overview You are trying to access the voicemail of a subscriber, and you are wondering how to do it. Solution You can access your mailbox from an external line by calling: Access Number + #, then ...
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Andres Canclini created an article,
How to Troubleshoot Issues with Voice Operator Panel (VOP Console)
If you're encountering issues with the Voice Operator Panel (VOP), this guide is here to help. VOP is a sophisticated softphone and attendant console aimed at operators and receptionists, offering ...
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Andres Canclini created an article,
Performing Bulk Operations in the KBS Portal
Overview Users may encounter difficulties when attempting to perform bulk operations, such as removing multiple DIDs, from the KBS portal. This issue can cause inefficiencies and delays in managing...
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Andres Canclini created an article,
Troubleshooting Incorrect Voicemail Notifications
Overview Some users may experience an issue where they receive voicemail notifications for a phone number that is not theirs. This can occur when multiple subscribers use the same email address in ...
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Andres Canclini created an article,
Understanding Kandy's SOC 2 Compliance and ISO 27001 Certification
OverviewCustomers often inquire about Kandy's compliance with SOC 2, a widely recognized auditing standard developed by the American Institute of CPAs (AICPA). This standard is used to assess a ser...