Overview

Customers using the Kandy platform may encounter issues when trying to use compact SIP headers. Specifically, when setting up a device like the Yealink T46S to use these compact headers, a 400 Bad Request error may be received from Kandy. This problem arises due to the Kandy platform's lack of support for compact SIP headers. Enabling these headers on the router can trigger this error message and potentially cause other issues.

Solution

Unfortunately, the Kandy platform does not support compact SIP headers. Enabling them on your device may lead to various issues, including the 400 Bad Request error. Therefore, it is recommended to disable compact SIP headers on your device to avoid these problems.

Summary

While compact SIP headers can be useful in certain scenarios, they are not supported by the Kandy platform. Enabling them can lead to a 400 Bad Request error and other potential issues. To avoid these problems, it is best to disable compact SIP headers on your device when using the Kandy platform.

FAQ

1. Does the Kandy platform support compact SIP headers?
No, the Kandy platform does not support compact SIP headers.

2. What happens if I enable compact SIP headers on my device when using the Kandy platform?
Enabling compact SIP headers on your device when using the Kandy platform can lead to various issues, including a 400 Bad Request error.

3. How can I avoid the 400 Bad Request error when using the Kandy platform?
To avoid the 400 Bad Request error when using the Kandy platform, it is recommended to disable compact SIP headers on your device.