Fernando Lucas Pérez
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Articles
Recent activity by Fernando Lucas Pérez-
Is it Possible to Change the Volume of the Music On Hold?
Overview You may be wondering if it is possible to modify the volume of the music on hold service. Solution It is presently not possible to modify the volume of the music on hold within Kandy. In...
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Voicemail Keeps Asking for a Number or Number is Not Recognized
Overview When trying to reach your voicemail account, the system requests a number to listen to your messages. Instead of asking for the password, the same welcome message is repeated over and over...
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Which devices are supported by Kandy?
Overview You may be wondering whether a device is supported by Kandy products, or would like to know whether a device from a different manufacturer will work with Kandy. Solution Kandy supports p...
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Using the Translation Tool to Debug Call Routing
Overview On occasion, you will need to understand the translations taking place when sending a call between two numbers on the side of Kandy. For this purpose, a Translation Tool is made available ...
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Call Park Not Working with Multiple-Registration Subscribers
Overview You may have registered a single subscriber with multiple lines, and are now finding that Call Parks are not working as expected, showing intermittent failures. Other services may also be ...
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Cannot remove DID number from Portal
Overview Some DIDs (numbers) are not in use anymore and need to be assigned to a different SMB or Organization; however, when attempting to remove the DIDs, the process fails. The partner is contac...
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Downloading Call Recording Media Files for a User
Overview You may be wondering whether it is possible for you to bulk download the call recordings for a given user for which you have administrator rights. <supportagent> Note: Call recordings are ...
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Can times in the Assurance reports be displayed in a different Timezone?
Overview You may be wondering whether it is possible to display the times for the CDRs in the Assurance reports in the KBS Portal using a time other than UTC. Solution It is presently not possible ...
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Provisioning a VoIP phone
Overview While it is possible to use Smart Office Connect to work with Kandy, on occasion, you will need to test a real VoIP phone. In these cases, you can configure any VoIP to be provisioned thro...
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Smart Office Connect Returns No Audio
Overview Occasionally, Smart Office Connect may not be providing any audio despite agents being able to connect and receive calls. This issue may also only affect users connected to a certain netwo...