Fernando Lucas Pérez
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Recent activity by Fernando Lucas Pérez-
Cannot remove DID number from Portal
Overview Some DIDs (numbers) are not in use anymore and need to be assigned to a different SMB or Organization; however, when attempting to remove the DIDs, the process fails. The partner is contac...
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Downloading Call Recording Media Files for a User
Overview You may be wondering whether it is possible for you to bulk download the call recordings for a given user for which you have administrator rights. <supportagent> Note: Call recordings are ...
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Can times in the Assurance reports be displayed in a different Timezone?
Overview You may be wondering whether it is possible to display the times for the CDRs in the Assurance reports in the KBS Portal using a time other than UTC. Solution It is presently not possible ...
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Provisioning a VoIP phone
Overview While it is possible to use Smart Office Connect to work with Kandy, on occasion, you will need to test a real VoIP phone. In these cases, you can configure any VoIP to be provisioned thro...
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Smart Office Connect Returns No Audio
Overview Occasionally, Smart Office Connect may not be providing any audio despite agents being able to connect and receive calls. This issue may also only affect users connected to a certain netwo...