Andres Canclini
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Articles
Recent activity by Andres Canclini-
Is it possible to merge Multiple SMBs into a Single SMB?
Overview You want to merge three SMBs into a single SMB with a single Auto Attendant (AA). You are inquiring if there is a way to merge these sites on the backend, to avoid rebuilding the system fr...
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Configuring IP and Port Settings for Kandy UCaaS Services
OverviewSome users may need to know the list of IPs and TCP/UDP Ports that should be allowed for Kandy UCaaS Services. This information is crucial for setting up and maintaining a secure and effici...
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Troubleshooting: Yealink BLF Stays Green All the Time
Overview Some users have reported an issue where the Yealink Busy Lamp Field (BLF) remains green constantly. This can be confusing as the green light is typically indicative of the monitored user b...
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Resolving "We Couldn't Connect the Call" Error in Microsoft Teams
Issue Users are unable to make or receive calls using their Microsoft Teams phone number. When attempting to make an outbound call, the following error message appears: "We couldn't connect the cal...
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Understanding and Implementing Call Permissions
OverviewCall Permissions are settings within a telephony system that control the types of calls users can make. These permissions are crucial for managing costs, ensuring security, and enforcing or...
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How to Block Calls from a Number to a Hunt Group
Overview If you are receiving unwanted calls to a hunt group from a specific number, you may want to block these calls. This issue can be disruptive and may affect the productivity of your team. So...
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Understanding the Limit for SMS Emergency Notification Numbers
OverviewSome customers may wish to add more than three SMS Emergency Notification Numbers to their account. However, they encounter a limitation that prevents them from doing so.SolutionThe limit f...
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Parked calls are disconnected after 1 minute
Overview You observe that after parking a call, the call is being disconnected after 1 minute. Solution By default, parked calls are expected to drop after 1 minute.You can extend this time by enab...
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How to access a subscriber's voicemail mailbox from an external line (Like a cellphone)
Overview You are trying to access the voicemail of a subscriber, and you are wondering how to do it. Solution You can access your mailbox from an external line by calling: Access Number + #, then ...
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How to Troubleshoot Issues with Voice Operator Panel (VOP Console)
If you're encountering issues with the Voice Operator Panel (VOP), this guide is here to help. VOP is a sophisticated softphone and attendant console aimed at operators and receptionists, offering ...