Fernando Lucas Pérez
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Articles
Recent activity by Fernando Lucas Pérez-
Unable to Delete Devices under Device Management
Overview When attempting to remove a device by its MAC address from the KBS Portal, you may be unable to do so if the device is still assigned to a given Subscriber. In this article, we explain the...
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"Call transaction failed" Error when Trying to Park a Call
Overview When attempting to park a call, the error "call transaction failed" is received, and it is necessary to attempt the operation multiple times before succeeding. The behavior does not seem t...
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Voicemail Emails Received as Spam
Overview Notification emails received from the system are being marked as spam in your inbox, and you are wondering whether it is possible to have these sent from a different address. Solution It...
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Setting Up Advanced Routing Rules in the End User Portal
Overview It is possible for Subscribers in the Kandy Busines Solutions Portal to create simple and advanced routing rules that are active under any of the configurable conditions. In this article, ...
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Issues with Quick Dial and Busy Lamp Field in Smart Office Connect
Overview Quick Dial in Smart Office Connect is a feature that enables you to speed up your daily calls and add a BLF for monitoring. However, when setting up a number to be quick-dialed, you may fi...
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How to Log Out of Smart Office Connect
Overview Occasionally, you may wish to stop receiving VoIP calls on any of the versions of Smart Office Connect. In this article, we provide a quick overview of how calls can be stopped for a given...
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Default Greeting is being Played for IVR Before the Custom Greeting for one User
Overview A user reports that the default IVR greetings are being played before the configured custom greeting. Solution This behavior has been reported when the Emergency Override is turned on in...
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What Firewall Ports Need to be Open in Smart Office Connect?
Overview Using a firewall wish Smart Office Connect may cause some connectivity issues if the correct ports are blocked. In this article, we list the ports that are required to be open to work with...
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Does Kandy Support SIP ALG?
Overview You may be wondering whether SIP ALG is supported by Kandy, or intend to use Kandy in a network where it is enabled. Solution No, Kandy does not support SIP ALG, and it may cause a varie...
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What Firmware Version Should my Device Run?
Overview You have a device that you wish to use with Kandy, and are wondering what firmware version you should run to ensure compatibility. Solution The recommended firmware version for supported...