Fernando Lucas Pérez
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Articles
Recent activity by Fernando Lucas Pérez-
How to Log Out of Smart Office Connect
Overview Occasionally, you may wish to stop receiving VoIP calls on any of the versions of Smart Office Connect. In this article, we provide a quick overview of how calls can be stopped for a given...
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Default Greeting is being Played for IVR Before the Custom Greeting for one User
Overview A user reports that the default IVR greetings are being played before the configured custom greeting. Solution This behavior has been reported when the Emergency Override is turned on in...
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What Firewall Ports Need to be Open in Smart Office Connect?
Overview Using a firewall wish Smart Office Connect may cause some connectivity issues if the correct ports are blocked. In this article, we list the ports that are required to be open to work with...
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Does Kandy Support SIP ALG?
Overview You may be wondering whether SIP ALG is supported by Kandy, or intend to use Kandy in a network where it is enabled. Solution No, Kandy does not support SIP ALG, and it may cause a varie...
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What Firmware Version Should my Device Run?
Overview You have a device that you wish to use with Kandy, and are wondering what firmware version you should run to ensure compatibility. Solution The recommended firmware version for supported...
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Is it Possible to Change the Volume of the Music On Hold?
Overview You may be wondering if it is possible to modify the volume of the music on hold service. Solution It is presently not possible to modify the volume of the music on hold within Kandy. In...
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Voicemail Keeps Asking for a Number or Number is Not Recognized
Overview When trying to reach your voicemail account, the system requests a number to listen to your messages. Instead of asking for the password, the same welcome message is repeated over and over...
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Which devices are supported by Kandy?
Overview You may be wondering whether a device is supported by Kandy products, or would like to know whether a device from a different manufacturer will work with Kandy. Solution Kandy supports p...
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Using the Translation Tool to Debug Call Routing
Overview On occasion, you will need to understand the translations taking place when sending a call between two numbers on the side of Kandy. For this purpose, a Translation Tool is made available ...
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Call Park Not Working with Multiple-Registration Subscribers
Overview You may have registered a single subscriber with multiple lines, and are now finding that Call Parks are not working as expected, showing intermittent failures. Other services may also be ...