Andriy Rybalchenko
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Recent activity by Andriy Rybalchenko-
Unable to Call International Number with the Error: "Your call cannot be completed at this time in the country you are trying"
Overview You are unable to call an International Number, getting an error message "Your call cannot be completed at this time in the country you are trying. Please call later." <supportagent> Pr...
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Calls from a mobile phone to MS Teams number do not complete
Overview You noticed that calls to a particular MS Teams number made from a mobile phone do not complete. <supportagent> Prerequisites Screenconnect access Hepic access TCPdump/Wireshark to collec...
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Edgemarc device is down and all the numbers are receiving fast busy
Overview the number used started receiving a fast busy signal, and you noticed that the Edgmarc device routing these is down. <supportagent> Prerequisites Edgeview access </supportagent> Solution...
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Is it possible to move to G.722 Codec for Direct Routing (MS Teams)?
Overview You would like to know if it is possible with the Kandy SBC to move over to G.722 for the Direct Routing CODEC *MS Teams calls). Information Currently there is no G.722 support for Teams c...
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Unable to Deactivate Users on Apimarket Portal
Overview You cannot deactivate users on Apimarket Portal. <supportagent> Prerequisites APIM admin role </supportagent> Solution The most common root cause for this is the portal being out of sync...
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Apimarket Portal is Out of Sync
Overview You noticed that the Apimarket Portal is Out of Sync. <supportagent> Prerequisites APIM admin role </supportagent> Solution The most common root cause for this is that to apply any chan...
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Why the Calls from Verizon Operator are not working?
Overview You may experience an issue that calls are not working from Verizon Operator, with a message: "Welcome to Verizon Wireless. Call cannot be completed as dialed, as the called party is busy....
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Issues with Emergency Service Address Populating with PIDF-LO
Overview You would like to populate the emergency service address via PIDF-LO, yet it doesn't seem to work. No XLM schema can be found in SIP messages from the call flow captured via HEPIC, so you ...
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Apimarket: Active Directory Import Not Showing Imported User
Overview When importing new users into Apimarket using Active Directory (AD), the file is marked as validated, but the user is not showing. Solution The issue can occur when you upload the user fil...
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Dealing with frequent call drops
Overview If you are experiencing frequent call drops, please refer to the article below to gather the needed information and open a support ticket. <supportagent> Prerequisites APIM admin role Scr...