Andriy-Rybalchenko
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Activity overview
Latest activity by Andriy-Rybalchenko-
Andriy Rybalchenko created an article,
Are there limits on the incoming fax sizes or number of pages?
Overview You may wonder how many pages incoming faxes can have or what is the max file size of the incoming faxes. Solution There is no limitation on the number of pages or files zie of the incomin...
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Andriy Rybalchenko created an article,
"Unexpected error has occurred - please contact your system administrator" error when assigning numbers in batches
Overview You want to (re)assign multiple numbers via single batch operation and keep getting the "Unexpected error has occurred - please contact your system administrator" error. <supportagent> Pre...
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Andriy Rybalchenko created an article,
Unable to Receive International Calls
Overview You encounter an issue where international incoming calls do not reach the TN (telephone number). Moreover, you do not see any call attempts hitting your SBC. <supportagent> Prerequisites ...
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Andriy Rybalchenko created an article,
Calls from the third-party SIP Device to MS Teams Fail
Overview Calls to MS Teams numbers made from a particular third-party SIP device fail. The call rings for an MS Teams user but fails after the user attempts to answer the call. <supportagent> Prere...
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Andriy Rybalchenko created an article,
Outbound Calls through Edgemarc Started Failing
Overview All of the outbound calls through Edgemarc started to fail. <supportagent> Prerequisites Screenconnect access Hepic access Edgeview access </supportagent> Solution To start with troubles...
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Andriy Rybalchenko created an article,
Outbound and Inbound Calls via Edgemarc Stopped Working
Overview You have Edgemarc set up, everything worked as expected, and suddenly you are unable to make outbound calls and receive inbound calls. <supportagent> Prerequisites Edgeview access Edgema...
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Andriy Rybalchenko created an article,
Calls from Zoom phone to MS Teams number do not complete
Overview You noticed that calls to a particular MS Teams number made from Zoom phone do not complete. Calling from mobile works normally. <supportagent> Prerequisites Screenconnect access Hepic ac...
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Andriy Rybalchenko created an article,
A particular number is not reachable
Overview You may experience an issue with a particular TN being unreachable - you cannot receive calls for the number. <supportagent> Prerequisites Screenconnect access APIM admin role PSX access ...
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Andriy Rybalchenko created an article,
No package available to assign to MS Teams users
Overview You have an issue with a particular team of users in MS Teams - there is no package available to assign to their numbers on Partner portal: Solution The common root cause for a package mi...
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Andriy Rybalchenko created an article,
Incoming Calls from External Caller are Getting Busy Signal then Call Fails
Overview The incoming calls from the external caller are getting a busy signal "Decline (603)", and then the call fails. <supportagent> Prerequisites APIM admin role Screenconnect access PSX acces...