Overview

You want to merge three SMBs into a single SMB with a single Auto Attendant (AA). You are inquiring if there is a way to merge these sites on the backend, to avoid rebuilding the system from scratch.

Solution

Unfortunately, there is no built-in functionality in the KBS portal to merge multiple SMBs into a single SMB. Each SMB operates as an independent entity. While renaming an SMB is possible within the portal, this does not inherently merge the data or configurations from other SMBs. Each SMB has its own Auto Attendant (AA). Combining AAs from multiple SMBs into a single AA would require recreating the AA configuration manually under the new SMB. Therefore, the process will require a complete rebuild.

Summary

While it is possible to rename an SMB within the KBS portal, merging multiple SMBs into a single entity is not a built-in functionality. The process of combining AAs from multiple SMBs into a single AA would require a manual recreation of the AA configuration under the new SMB, essentially a complete rebuild.

FAQ

Q: Can I merge multiple SMBs into a single SMB on the backend?
A: No, there is no built-in functionality in the KBS portal to merge multiple SMBs into a single SMB. Each SMB operates as an independent entity.

Q: Can I combine AAs from multiple SMBs into a single AA?
A: Yes, but this would require a manual recreation of the AA configuration under the new SMB.

Q: Can I rename an SMB within the KBS portal?
A: Yes, renaming an SMB is possible within the portal, but this does not inherently merge the data or configurations from other SMBs.