Overview
Some users may need to know the list of IPs and TCP/UDP Ports that should be allowed for Kandy UCaaS Services. This information is crucial for setting up and maintaining a secure and efficient network connection with Kandy UCaaS Services.
Solution
Here is the list of IPs and Ports:
- proxy-na.kandy1.io - 198.17.84.165
- proxy-na.kandy.io - 198.17.84.55
- Signaling - proxy-narec.kandy.io - 198.17.84.64 (Call Recording Subscribers only)
- Signaling - proxy-na1.kandy.io - 198.17.84.116
- Signaling - proxy-na2.kandy.io- 198.17.84.120
- Signaling - proxy-cul9.kandy.io - 31.25.112.52
- Customer SRC Port: ANY
- KBS DEST Port: 5000,5060,5070,15060 (5060 is default, but others may be used)
- RTP Media (UDP) Media IP 198.17.84.54 (proxy-na.kandy.io media)
- Media IP 198.17.84.79 (Call Recording Subscriber media only)
- Media IP 198.17.84.114 (proxy-na1.kandy.io media)
- Media IP 198.17.84.118 (proxy-na2.kandy.io media)
- Media IP 31.25.112.47 (proxy-cul1.kandy.io media)
- Customer SRC Port: ANY
- KBS DEST Port: 40,000-60,000
- SIP ALG in Firewall or NAT router should be Disabled (Many vendors SIP ALGs have been observed to cause media path, Registration persistence, or PLF issues in the past)
- UDP NAT Port Binding Timeout set to 180+ seconds
- SIP Phone Provisioning URLS (https on port tcp/443)
- Polycom Controlled - https://ztp.polycom.com
- Yealink Controlled - https://rps.yealink.com, https://dm.yealink.com
- https://phones-na.kandy.io - 198.17.84.30 Sourced from customer network port ANY to 443 on KBS side.
Summary
This article provides the list of IPs and TCP/UDP Ports that should be allowed for Kandy UCaaS Services. This information is essential for users who are setting up or maintaining their network connections with Kandy UCaaS Services.
FAQ
- What is the default KBS DEST Port?
The default KBS DEST Port is 5060, but others like 5000, 5070, and 15060 may also be used. - What should be the setting for SIP ALG in Firewall or NAT router?
SIP ALG in Firewall or NAT router should be Disabled as many vendors' SIP ALGs have been observed to cause media path, Registration persistence, or PLF issues in the past. - What should be the UDP NAT Port Binding Timeout setting?
The UDP NAT Port Binding Timeout should be set to 180+ seconds.
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